Shipping Policy

Shipping Policy

Welcome to trestees! We are delighted to have you explore our curated selection of premium embroidered shirt items. Our commitment is to ensure that your shopping experience is seamless, enjoyable, and tailored to your needs. This Shipping Policy outlines the terms and conditions governing the shipment of orders placed through our website. Please read it carefully to understand how we handle shipping, delivery, and any potential issues that may arise.


1. Order Processing Time

At trestees, we understand the excitement of receiving your embroidered shirt items promptly. To ensure accuracy and quality, we adhere to the following processing schedule:

  • Processing Duration: All orders are processed within 3-5 business days from Monday to Saturday. Orders placed on weekends or public holidays will begin processing on the next business day.

During this period, our dedicated team carefully prepares your items for shipment, ensuring each product meets our high standards before it leaves our warehouse.


2. Shipping Timeframe

Once your order has been processed, we ensure swift and reliable delivery through our trusted shipping partner:

  • Estimated Shipping Time: Your order will be expected to arrive within 7 to 10 business days from Monday to Saturday.

Please note that while we strive to adhere to these timelines, unforeseen circumstances such as weather conditions, carrier delays, or other logistical challenges may occasionally affect delivery times. We appreciate your understanding and patience in such events.


3. Shipping Costs

At trestees, we believe in providing exceptional value to our customers:

  • Our shipping fee is $6.95 for all countries. There are no hidden fees or minimum purchase requirements to qualify for this offer.

This means that the price you see at checkout is the price you pay—no additional charges for delivery.


4. Shipping Methods

To ensure the safe and timely delivery of your embroidered shirtkit items, we partner exclusively with USPS:

  • Carrier: USPS is renowned for its reliability, extensive network, and excellent tracking capabilities.
  • Delivery Options: Depending on your location and the size of your order, USPS may offer various delivery options to best suit your needs.


5. Order Tracking

Transparency is key to a positive shopping experience. Once your order has been shipped, you will receive a shipping confirmation email containing your USPS tracking number.

  • How to Track: Use the provided tracking number on the USPS Tracking Page to monitor the progress of your shipment in real-time.

This allows you to stay informed about the status of your delivery from the moment it leaves our warehouse until it arrives at your doorstep.


6. Shipping Areas

We provide shipping to these countries:

United States:

Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Puerto Rico, Washington DC, Hawaii, Rhode Island.

International countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam, Israel, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom, South Africa, Costa Rica, Monaco.

DO YOU OFFER DELIVERY TO MILITARY APO/FPO ADDRESSES?

No, we can not send shipments to Military APO/FPO addresses. 


7. Taxes

We strive to make your shopping experience as straightforward as possible:

  • Free Tax: trestees offers free tax on all eligible purchases within states where we are required to collect sales tax. This means that the total price at checkout includes any applicable taxes, and you will not be charged additional tax fees.

Please note that tax regulations vary by state, and the inclusion of tax in your total depends on your shipping address.


8. Delivery Problems

While we aim for flawless deliveries, issues can occasionally arise. Here’s how we handle potential delivery problems:

  • Delayed Shipments: If your order has not arrived within the estimated shipping timeframe, please contact us at support@trestees.com with your order number. We will investigate the delay with USPS and provide you with updated information.

  • Incorrect Address: It is crucial to provide a correct and complete shipping address. If you realize that you have entered an incorrect address after placing your order, contact us immediately. We will do our best to correct the address with USPS before the shipment is dispatched. However, once the order has been shipped, changes may not be possible, and additional shipping charges may apply for redirection.


9. Contact Information

For any questions, concerns, or assistance regarding our Shipping Policy or your order, please do not hesitate to reach out to us:

  • Email: support@trestees.com
  • Phone: +1 770 609 4444
  • Address: 10703 Kirkvale Dr. Houston, TX 77089 United States

Our customer support team is available Monday to Saturday, from 8:00 AM to 5:00 PM EST, to assist you with any inquiries or issues you may have.


Thank you for choosing trestees!